:root{--bg:#f4f5f7;--surface:#fff;--surface-2:#f8f9fb;--border:#e4e7ec;--text:#121826;--muted:#667085;--brand:#1d3557;--brand-ink:#fff;--accent:#2563eb;--good:#12805c;--good-soft:#e3f5ee;--warn:#b45309;--warn-soft:#fdf1e1;--bad:#c2410c;--bad-soft:#fdebe3;--live:#e11d48;--live-soft:#fde7ec;--voip:#1d4ed8;--voip-soft:#e5edfd;--wa:#128c4a;--wa-soft:#e1f4e9;--ai:#7c3aed;--ai-soft:#efe7fd;--offline:#98a2b3;--shadow:0 1px 2px #1018280d, 0 1px 3px #1018280f;--radius:14px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0b0f17;--surface:#121826;--surface-2:#171f30;--border:#243049;--text:#e8ecf3;--muted:#93a0b8;--brand:#3b5b8a;--accent:#60a5fa;--good:#34d399;--good-soft:#10291f;--warn:#fbbf24;--warn-soft:#2b2010;--bad:#fb923c;--bad-soft:#2d1a10;--live:#fb7185;--live-soft:#2e1219;--voip:#93b4ff;--voip-soft:#17233f;--wa:#4ade80;--wa-soft:#11291b;--ai:#c4b5fd;--ai-soft:#221a3a;--offline:#5b6780;--shadow:0 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var(--border);border-radius:var(--radius);box-shadow:var(--shadow);flex-direction:column;gap:2px;padding:14px 16px;display:flex}.kpi-label{color:var(--muted);align-items:center;gap:7px;font-size:12.5px;display:inline-flex}.kpi-value{font-variant-numeric:tabular-nums;letter-spacing:-.02em;font-size:30px;font-weight:750;line-height:1.15}.kpi-hint{color:var(--muted);font-size:12px}.kpi-live{background:linear-gradient(180deg, var(--live-soft), var(--surface) 70%);border-color:color-mix(in srgb, var(--live) 35%, var(--border))}.kpi-live .kpi-value{color:var(--live)}.kpi-good .kpi-value{color:var(--good)}.kpi-bad .kpi-value{color:var(--bad)}.grid{grid-template-columns:minmax(0,2fr) minmax(0,1fr);align-items:start;gap:16px;display:grid}.col{flex-direction:column;gap:16px;min-width:0;display:flex}@media (width<=1080px){.grid{grid-template-columns:1fr}}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);min-width:0;padding:14px 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var(--border);background:var(--surface-2);border-radius:12px;flex-direction:column;gap:10px;padding:12px;display:flex}.agent-on_call{border-color:color-mix(in srgb, var(--live) 40%, var(--border))}.agent-offline{opacity:.62}.agent-top{align-items:center;gap:10px;display:flex}.avatar{color:hsl(var(--h) 55% 30%);background:hsl(var(--h) 70% 90%);border-radius:50%;flex:none;place-items:center;font-size:13.5px;font-weight:750;display:inline-grid}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .avatar{color:hsl(var(--h) 80% 85%);background:hsl(var(--h) 35% 24%)}}:root[data-theme=dark] .avatar{color:hsl(var(--h) 80% 85%);background:hsl(var(--h) 35% 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span{background:var(--good);border-radius:99px;height:100%;transition:width .6s;display:block}.warn{color:var(--warn);background:var(--warn-soft);border-radius:8px;padding:6px 9px;font-size:12px}.rows{flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.row{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:10px;padding:9px 0;display:flex}.row:first-child{border-top:0;padding-top:2px}.row-title{font-weight:600}.row-meta{flex-wrap:wrap;align-items:center;gap:6px;margin-top:2px;font-size:12px;display:flex}.due{white-space:nowrap;color:var(--muted);font-size:12.5px;font-weight:650}.due-late{color:var(--bad)}.funnel{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.funnel-row{justify-content:space-between;margin-bottom:4px;font-size:13px;display:flex}.funnel-bar{background:var(--surface-2);border:1px solid var(--border);border-radius:99px;height:10px;overflow:hidden}.funnel-bar 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button:disabled{opacity:.6}.login-error{color:var(--bad);margin:0;font-size:13px}.loading{min-height:60vh;color:var(--muted);place-items:center;display:grid}.banner{background:var(--warn-soft);color:var(--warn);text-align:center;padding:8px;font-size:13px}@media (width<=640px){.app{padding:14px 16px 32px}.kpi-value{font-size:24px}.live-list,.team-grid{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){.pulse,.live-dot{animation:none}.bar span,.funnel-bar span{transition:none}}.row-actions{align-items:center;gap:10px;display:flex}.btn-call{background:var(--good);color:#fff;border:0;border-radius:9px;padding:6px 12px;font-size:12.5px;font-weight:700}.btn-call:disabled{opacity:.55;cursor:default}:root[data-theme=dark] .btn-call{color:#04130c}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .btn-call{color:#04130c}}.btn-primary{background:var(--brand);color:var(--brand-ink);border:0;border-radius:10px;width:100%;padding:10px 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var(--border);background:var(--surface-2);color:var(--text);text-align:left;border-radius:9px;padding:7px 8px;font-size:12.5px;font-weight:600}.opt.is-on{border-color:var(--accent);box-shadow:inset 0 0 0 1px var(--accent)}.opt-good.is-on{border-color:var(--good);box-shadow:inset 0 0 0 1px var(--good);color:var(--good)}.opt-warn.is-on{border-color:var(--warn);box-shadow:inset 0 0 0 1px var(--warn);color:var(--warn)}.opt-bad.is-on{border-color:var(--bad);box-shadow:inset 0 0 0 1px var(--bad);color:var(--bad)}.field{color:var(--muted);flex-direction:column;gap:5px;font-size:12.5px;display:flex}.field input,.field textarea{font:inherit;color:var(--text);background:var(--surface-2);border:1px solid var(--border);resize:vertical;border-radius:9px;padding:8px 10px}.toast{z-index:10;border-radius:12px;max-width:min(560px,100vw - 32px);padding:11px 16px;font-size:13.5px;font-weight:600;position:fixed;bottom:22px;left:50%;transform:translate(-50%);box-shadow:0 8px 24px #0000002e}.toast-good{background:var(--good-soft);color:var(--good);border:1px solid color-mix(in srgb, var(--good) 35%, transparent)}.toast-bad{background:var(--bad-soft);color:var(--bad);border:1px solid color-mix(in srgb, var(--bad) 35%, transparent)}.chip-ai_voice{background:var(--ai-soft);color:var(--ai)}.live-groups{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.live-group{border:1px solid var(--border);background:var(--surface-2);border-radius:12px;min-width:0;padding:10px}.live-group-whatsapp{border-top:3px solid var(--wa)}.live-group-voip{border-top:3px solid var(--voip)}.live-group-ai_voice{border-top:3px solid var(--ai)}.live-group-head{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;display:flex}.live-group-n{font-variant-numeric:tabular-nums;font-size:20px;font-weight:750}.live-group .live-list{gap:8px}.live-group .live-card{padding:10px}.live-group .empty{padding:10px 4px}.small{font-size:12.5px}@media 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(width<=520px){.cfunnel-steps{grid-template-columns:repeat(2,minmax(0,1fr))}}.tag-bad{background:var(--bad-soft);color:var(--bad)}.tag-good{background:var(--good-soft);color:var(--good)}.tag-warn{background:var(--warn-soft);color:var(--warn)}.tag-voip{background:var(--voip-soft);color:var(--voip)}.tag-muted{background:var(--surface);color:var(--muted);border:1px solid var(--border)}.tag .pulse{margin-right:4px}.form{gap:12px;display:grid}.form label{color:var(--muted);gap:4px;font-size:12.5px;font-weight:600;display:grid}.form input:not([type=checkbox]):not([type=file]),.form select,.form textarea{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border);border-radius:10px;width:100%;min-width:0;padding:9px 10px}.form textarea{resize:vertical}.form-row{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));align-items:end;gap:10px;display:grid}.form .check,.check{color:var(--text);align-items:center;gap:6px;font-size:13px;font-weight:600;display:inline-flex}.form button:not(.primary){border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:10px;padding:9px 14px;font-weight:650}.drop{border:2px dashed var(--border);text-align:center;cursor:pointer;border-radius:12px;padding:18px;color:var(--text)!important;font-weight:500!important}.drop input{display:none}.drop:hover{border-color:var(--accent)}.pace{border:1px solid var(--border);border-radius:12px;gap:10px;margin:0;padding:10px 12px;display:grid}.pace legend{padding:0 4px;font-size:12.5px;font-weight:700}.mini-list{gap:6px;margin:0;padding:0;font-size:13.5px;list-style:none;display:grid}.mini-list li{border:1px solid var(--border);background:var(--surface-2);border-radius:10px;padding:8px 10px}.provider-pick{color:var(--muted);align-items:center;gap:6px;margin-left:auto;font-size:12.5px;font-weight:600;display:inline-flex}.provider-pick select{font:inherit;color:var(--text);background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:4px 6px}.provider-pick+.count{margin-left:8px}.inbox{grid-template-columns:minmax(280px,380px) minmax(0,1fr);align-items:start;gap:16px;display:grid}.inbox-list{gap:10px;max-height:calc(100vh - 170px);padding:12px;display:grid;position:sticky;top:12px;overflow:auto}.inbox-filters{gap:8px;display:grid}.inbox-filters input,.inbox-filters select{font:inherit;color:var(--text);background:var(--surface-2);border:1px solid var(--border);border-radius:10px;width:100%;padding:8px 10px}.inbox-filters .segmented{flex-wrap:wrap}.conv-list{gap:6px;margin:0;padding:0;list-style:none;display:grid}.conv{text-align:left;border:1px solid var(--border);background:var(--surface-2);width:100%;color:var(--text);border-radius:12px;gap:5px;padding:10px;display:grid}.conv.is-on{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent) inset}.conv-top{align-items:baseline;gap:6px;display:flex}.conv-time{margin-left:auto;font-size:12px}.conv-msg{color:var(--text);text-overflow:ellipsis;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:13px;display:-webkit-box;overflow:hidden}.inbox-thread{grid-template-rows:auto minmax(0,1fr) auto auto;gap:10px;min-height:calc(100vh - 170px);display:grid}.thread-head{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;gap:12px;padding-bottom:10px;display:flex}.thread-actions{flex-wrap:wrap;align-items:start;gap:6px;display:flex}.thread-actions button:not(.ghost){background:var(--brand);color:var(--brand-ink);border:0;border-radius:10px;padding:6px 12px;font-weight:650}.thread{flex-direction:column;gap:8px;max-height:calc(100vh - 360px);padding:4px 2px;display:flex;overflow:auto}.bubble{border-radius:14px;gap:3px;max-width:min(78%,620px);padding:8px 11px;font-size:14px;line-height:1.4;display:grid}.bubble.in{background:var(--surface-2);border:1px solid var(--border);border-bottom-left-radius:4px;align-self:flex-start}.bubble.out{background:var(--wa-soft);border-bottom-right-radius:4px;align-self:flex-end}.bubble.out-ai{background:var(--ai-soft)}.bubble.out-system{background:var(--voip-soft)}.bubble.is-failed,.bubble.is-canceled{outline:1px solid var(--bad)}.bubble.is-queued{opacity:.7}.bubble-who{color:var(--muted);font-size:11px;font-weight:700}.bubble-body{white-space:pre-wrap;word-break:break-word}.bubble-time{color:var(--muted);justify-self:end;font-size:11px}.composer{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:8px;display:grid}.composer textarea{font:inherit;color:var(--text);background:var(--surface-2);border:1px solid var(--border);resize:vertical;border-radius:12px;min-height:46px;padding:10px}@media (width<=860px){.inbox{grid-template-columns:1fr}.inbox-list{max-height:45vh;position:static}.thread{max-height:55vh}}.blocked{flex-wrap:wrap;gap:6px;margin:8px 0 0;padding:0;list-style:none;display:flex}.blocked li{border:1px solid var(--line,#d0d7e2);border-radius:999px;padding:2px 4px 2px 10px;font-size:13px}.blocked li.muted{border:0;padding-left:0}